Analysis of ISO 9001:2015 Quality Management System Implementation at PT X

This study examines the implementation of the ISO 9001: 2015 Quality Management System at PT X, a construction consulting services company in Indonesia which has research objectives to find out and analyze the implementation process, supporting and inhibiting factors, and solutions to overcome obstacles in the implementation of the Quality Management System at the company. This research uses a qualitative research design and case study approach, using data collection techniques in the form of observation, interviews, and documentation. The results of this study found that the implementation of the ISO 9001: 2015 Quality Management System at PT X is influenced by several supporting and inhibiting factors, which are supported by the commitment and policies of top management, awareness of employees, company culture that emphasizes the importance of quality improvement, digitalization of infrastructure that is quite capable, and standardization of well-documented procedures. The inhibiting factors are the lack of human resources and inconsistency and not overall understanding and awareness of the importance of implementing a Quality Management System. This research is expected to be one of the input materials used for useful improvements to overcome obstacles in order to improve the quality and quality of the company in the future.