A Labyrinth of Public Information

Given the proliferation of electronic records in government agencies, public records are an increasingly valuable source of information for research, advocacy, and public oversight. Using an information management framework, this article reviews practices by four organizations in the US (National Security Archive, University of Washington Center for Human Rights, MuckRock, and Reclaim the Records) to request, manage, and use the information obtained through public access requests. Through case studies, findings pinpoint key obstacles and opportunities to strengthen research and advocacy using Freedom of Information laws, and how users of public records can shift from individual one-time pursuits of records to broader, ongoing and collaborative initiatives.