Analysis of Factors Influencing Implicit Conflict in University Libraries from a Librarian's Perspective

Purpose/Significance: The image of university libraries is often tarnished and librarians experience psychological stress due to conflicts with readers. This study aimed to develop a method for measuring the influencing factors of implicit conflicts, which is crucial for their effective prevention and resolution. Methods/Procedures: The research employed a mixed-methods approach. Initially, a questionnaire, informed by literature analysis, was utilized to identify the influencing factors of implicit conflicts between university libraries and readers. Data were descriptively analyzed and subjected to factor analysis using the SPSSAU data science platform. Subsequently, interview data were thematically coded to provide a comprehensive analysis and enrich the research findings. Results/Conclusion: The findings revealed that organizational, occupational, interpersonal, and emotional factors are the primary types of influencers in implicit conflicts. Specifically, the management system, librarians' service consciousness, professional quality, promotion of readers' understanding of library operations, readers' unreasonable demands, empathy, communication skills, and the fluency of information exchange were identified as areas requiring greater attention to mitigate implicit conflicts.