AMoRE: Four Perspectives on Talking About and Experiencing Robots

Physical robots are increasingly integrated into our daily lives, serving as housekeepers and co-workers. However, people’s perceptions of robots are constantly evolving. In order to effectively design human-robot interactions, it is crucial to understand and determine the current attitudes towards robots. We aim to understand how to systematise and map people’s perceptions and experiences towards robots. This paper proposes the AMoRE framework to describe the experience of being with robots. Through a multiple-case study comprising fieldwork, interviews, and a workshop, we developed AMoRE. This framework establishes a shared language to comprehend and articulate the intricacies of the robot-human experience along two contrasting axes: Tool-Entity and Pragmatist-Storyteller. The AMoRE framework offers a theoretical understanding of how people experience and describe human-robot interactions. It also highlights the challenges that the field of Human-Computer Interaction (HCI) may encounter in designing robots for diverse contexts, considering the dynamic changes in our relationships with robots.