Constructing Websites with Generative AI Tools: The Accessibility of Their Workflows and Products for Users With Disabilities

Generative AI tools allow anyone without web-design experience to have a business website created when the user provides a few specifications about the business, such as its name, type, and location. But the resulting websites not only fall short of the business's basic needs but they also raise major concerns about their accessibility for disabled users. This study specifically examines whether these AI generated websites are accessible to screen-reader users with visual disabilities. It presents data about the usability and accessibility of the products of three generative AI website builders, highlights the specific problems found by an expert screen reader test along with an automated machine scan of these sites, and discusses some causes of and recommendations for solving these problems.

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Publication Details

Journal
Journal of Business and Technical Communication
Published
2024-09-28
DOI
https://doi.org/10.1177/10506519241280644
Citations
14
Primary Topic
Digital Accessibility for Disabilities
Type
article
Field-Weighted Citation Impact
30.64
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article

Constructing Websites with Generative AI Tools: The Accessibility of Their Workflows and Products for Users With Disabilities

Sushil K. Oswal, Zsuzsanna B. Palmer
14 citations
Journal of Business and Technical Communication
Digital Accessibility for Disabilities
30.64
article

Constructing Websites with Generative AI Tools: The Accessibility of Their Workflows and Products for Users With Disabilities

Sushil K. Oswal, Zsuzsanna B. Palmer
article en
14 citations

Abstract

Generative AI tools allow anyone without web-design experience to have a business website created when the user provides a few specifications about the business, such as its name, type, and location. But the resulting websites not only fall short of the business's basic needs but they also raise major concerns about their accessibility for disabled users. This study specifically examines whether these AI generated websites are accessible to screen-reader users with visual disabilities. It presents data about the usability and accessibility of the products of three generative AI website builders, highlights the specific problems found by an expert screen reader test along with an automated machine scan of these sites, and discusses some causes of and recommendations for solving these problems.

Journal of Business and Technical CommunicationVol. 39(1)
University of Washington (US), Grand Valley State University (US)
Openalex Percentile: Top 0%
Digital Accessibility for Disabilities
30.64
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