<b>CHAPTER 7:</b> Student’s Feedback on Lecturer Online Instruction Competence at a University of Technology

The focus of this study is on the challenges and problems, as well as opportunities brought about by online learning and teaching in higher education. It seeks to capture students’ perspectives on online learning and instruction based on the instructors’ competence; thus attempting to map future teaching and learning models. To generate data, a quantitative survey and interviews were used. A questionnaire with both closed- and open-ended questions to determine both the breadth and depth of students’ perceptions of lecturer competence was used to generate quantitative and qualitative data. Three themes emerged from the data: planning and preparation, course execution and learner support.