MAINTENANCE MANAGEMENT ACTIVITIES OF COLLECTIVE HOUSING BUILDINGS

The purpose of this paper is to present a case study about the audit of the maintenance process of the collective housing building in the Municipality of Lipjan - Republic of Kosovo. The research methodology included interviews, audit of the residential facility and maintenance process, and database analysis of facility user requests for maintenance. The results showed that the average attendance of accepted requests is low and the biggest requests are related to the maintenance of the common space, electrical installations and the physical condition of the common spaces, including mainly doors and windows. According to the maintenance management, the need for a better structuring of the initial request acceptance system and greater rigor towards the quality of services was verified. The paper expands the knowledge regarding the maintenance process of buildings for collective housing and this characterization of the maintenance management of the said facilities will hopefully serve as a reference point for such facilities.