Handling complaints

Charlotte Wake reviews how to best manage patient complaints. Aim To equip dental nurses with the knowledge to understand and effectively manage complaints in practice. Objectives To appreciate why patients may complain. For dental nurses to know where to seek help and support following a complaint.

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Publication Details

Journal
Dental Nursing
Published
2024-09-27
DOI
https://doi.org/10.12968/denn.2024.20.10.494
Primary Topic
Medical Malpractice and Liability Issues
Type
article
Field-Weighted Citation Impact
0.00
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article

Handling complaints

Charlotte Wake
Dental Nursing
Medical Malpractice and Liability Issues
article

Handling complaints

Charlotte Wake
article en

Abstract

Charlotte Wake reviews how to best manage patient complaints. Aim To equip dental nurses with the knowledge to understand and effectively manage complaints in practice. Objectives To appreciate why patients may complain. For dental nurses to know where to seek help and support following a complaint.

Dental NursingVol. 20(10)
American Dental Hygienists' Association (US)
Openalex Percentile: Top 71%
Medical Malpractice and Liability Issues
DOISourceOpenAlex
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Handling complaints — Charlotte Wake · Dental Nursing (2024) | TGRS Research Map | TGRS