Qualitative perspectives of Medicaid-insured patients on ambulatory care at an academic medical center: challenges and opportunities
The missions of AMCs typically focus on clinical care, education, research, and equity. However, reports from Medi-Cal insured patients receiving care at AMCs highlight their stress and confusion related to inconsistent provider access, uncompensated costs, variability in perceptions of quality, and fragmented care. Recommendations based upon patient-reported concerns suggest opportunities for AMC health system-level improvements that are compatible with AMC missions.
Authors
- Vanessa Núñez (ORCID: https://orcid.org/0000-0002-7473-1514)
- Nina T. Harawa (ORCID: https://orcid.org/0000-0002-7486-8393)
- Jessica Faiz (ORCID: https://orcid.org/0000-0003-0602-0769)
- Medell Briggs-Malonson
- Gery Wayne Ryan (ORCID: https://orcid.org/0000-0002-9256-9469)
- Daniel González (ORCID: https://orcid.org/0000-0002-7913-3513)
- Mariah B Blegen
- Katherine L. Kahn
Institutions
- RAND Corporation (US)
- Kaiser Permanente (US)
- University of California, Los Angeles (US)
- Center for the Study of Healthcare Provider Behavior (US)
Publication Details
- Journal
- BMC Health Services Research
- Published
- 2024-09-27
- DOI
- https://doi.org/10.1186/s12913-024-11619-3
- Citations
- 1
- Primary Topic
- Healthcare Policy and Management
- Type
- article
- Field-Weighted Citation Impact
- 1.13
Funders
- Office of Academic Affiliations, Department of Veterans Affairs