Service Quality and Patient Satisfaction of Internet Hospitals in China: Cross-Sectional Evaluation With the Service Quality Questionnaire
In the future, internet hospitals should focus more on how to narrow the gaps between the expected and perceived service quality. Promotion of internet hospitals should also be facilitated to increase patients' familiarity with and willingness to use these services.
Authors
- Qinpeng Wei (ORCID: https://orcid.org/0009-0005-1053-5134)
- Jiani Chen (ORCID: https://orcid.org/0009-0003-0123-3236)
- Yijin Cai (ORCID: https://orcid.org/0009-0005-8462-3110)
- Ruike Wang (ORCID: https://orcid.org/0009-0004-9947-6304)
- Sisi Li (ORCID: https://orcid.org/0000-0003-4870-3840)
- Zhiruo Zhang (ORCID: https://orcid.org/0000-0002-3788-3703)
- Tao Han (ORCID: https://orcid.org/0000-0001-8506-8482)
- Hongyi Zhu (ORCID: https://orcid.org/0009-0002-3130-4384)
Institutions
- Shanghai Jiao Tong University (CN)
Publication Details
- Journal
- Journal of Medical Internet Research
- Published
- 2024-09-26
- DOI
- https://doi.org/10.2196/55140
- Citations
- 12
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 10.19