Exploratory - Descriptive Study for Rehabilitation Services in PSAFH-Madinah, Saudi Arabia 2024

Background: Standard medical rehabilitation services for inpatients and outpatients require adequate infrastructure, materials, and personnel. Multiple approaches exist to managing the planning of personnel requirements, including both the quantity and the specific roles needed. It is imperative to conduct routine assessments of staffing levels, especially considering implementing new care models like acute rehabilitation or in - reach rehabilitation. Aims: This study aims to investigate the number of outpatient and inpatient visits, follow - ups, referrals, no - shows, cancellations, dropouts, and prescribed medical devices in the physiotherapy department and calculate the staff - to - visits ratio. Methodology: This study utilized an Exploratory - Descriptive design; data was collected from January to March 2024. Data on outpatient and inpatient physiotherapy visits, referrals, newly admitted cases, no - shows, cancellations, dropouts, and prescribed medical devices were collected weekly. The study included all patients and staff, with no exclusion criteria. Data were recorded in Excel and analyzed using SPSS. Results: Outpatient services accounted for approximately 90.94% of total visits. Physiotherapy referrals predominantly originated from the Family Medicine department (52%) and the Orthopedic department (40%). The staff - to - visit ratio averaged 32 visits per staff member. The Third Next Available Appointment (TNAA) was 18.42 days (SD = 4.87; 95% CI, 16.96 - 19.89). A significant positive relationship was observed between TNAA and no - show rates in the outpatient department, with a p - value of 0.034 (95% CI, 0.844?0.054). Conclusion: Our findings underscore the importance of adequate staffing levels in healthcare settings to improve patient outcomes and enhance staff well - being. Addressing work - related stress and optimizing appointment scheduling can improve healthcare delivery and staff satisfaction. Moreover, ensuring adequate medical services supply is crucial to meet patient needs effectively.