Cognitive Assistance Systems in Intralogistics - User studies with augmented reality and an AI chatbot

In the context of cognitive assistance systems in intralogistics, artificial intelligence and augmented reality have a great potential and can contribute to an improvement in process performance. The usability of these systems in terms of human-centricity of Industry 5.0 is crucial. This article describes the results and findings of two user studies conducted in the laboratory for intralogistics work processes (picking and packing). The assistance systems used were evaluated using the System Usability Scale.