Pengaruh Harga, Kualitas Produk, dan Kualitas Pelayanan terhadap Kepuasan Konsumen Mie Setan Prigen Pasuruan

This research aims to determine the influence of price, product quality and service quality on customer satisfaction at the Mie Satan Prigen Pasuruan Restaurant. The research method used is quantitative and the research sample uses a purposive sampling method. This research used a sample size of 100 respondents with customers who had tried and eaten at the Mie Satan Prigen Pasuruan restaurant more than 2 (two) times. The research results show that simultaneously there is a positive and significant influence between the price, product quality and service quality variables on customer satisfaction, but partially only the product quality variable has no effect on customer satisfaction at the Mie Satan Prigen Pasuruan Restaurant.

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Publication Details

Journal
EKONOMIS Journal of Economics and Business
Published
2024-09-02
DOI
https://doi.org/10.33087/ekonomis.v8i2.1775
Citations
1
Primary Topic
Consumer Behavior and Marketing Influence
Type
article
Field-Weighted Citation Impact
0.44
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article

Pengaruh Harga, Kualitas Produk, dan Kualitas Pelayanan terhadap Kepuasan Konsumen Mie Setan Prigen Pasuruan

Lilik Indayani, Rizky Eka Febriansah, Nailahtul Muazaroh
1 citations
EKONOMIS Journal of Economics and Business
Consumer Behavior and Marketing Influence
0.44
article

Pengaruh Harga, Kualitas Produk, dan Kualitas Pelayanan terhadap Kepuasan Konsumen Mie Setan Prigen Pasuruan

Lilik Indayani, Rizky Eka Febriansah, Nailahtul Muazaroh
article en
1 citations

Abstract

This research aims to determine the influence of price, product quality and service quality on customer satisfaction at the Mie Satan Prigen Pasuruan Restaurant. The research method used is quantitative and the research sample uses a purposive sampling method. This research used a sample size of 100 respondents with customers who had tried and eaten at the Mie Satan Prigen Pasuruan restaurant more than 2 (two) times. The research results show that simultaneously there is a positive and significant influence between the price, product quality and service quality variables on customer satisfaction, but partially only the product quality variable has no effect on customer satisfaction at the Mie Satan Prigen Pasuruan Restaurant.

EKONOMIS Journal of Economics and BusinessVol. 8(2)
Universitas Muhammadiyah Sidoarjo (ID)
Openalex Percentile: Top 27%
Consumer Behavior and Marketing Influence
0.44
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