Fairness and Performance of Employees in the Hospitality Industry: A Study of Umah’s Hotel & Resort

The objective of the study is to evaluate the effect of fairness on employee job performance in hospitality industry. The research was carried out using purposive sampling techniques of all the sixty-one (61) employees of Umah’s Hotel & Resort, since the respondents span across the managerial, supervisory and junior staff of the company. Findings show that eighty percent (80%) of the respondents indicate that duties in the organization are not assigned based on religion or tribe. On equal reward system, 91% of the respondents are of the opinion that there is equal reward on pay and other incentives in the company. Based on the findings it is recommended that fair practices be adopted for successful increased performance, efficiency and high employee output. Management should improve communication, distribution of objectives and training of members and motivate staff for efficiency.