Proactive Leak Notification Programs Advance Conservation

Key Takeaways Proactive leak notification programs provide many benefits, including reducing water waste, keeping customer bills lower, and reducing staff time and resources on calls, bill adjustments, and billing disputes. Leak notification programs can benefit from advanced metering infrastructure to identify water use patterns that indicate the presence of a leak or another problem. Utilities should reach out through multiple communication channels to notify customers as quickly as possible after a leak is identified. Proactively notifying customers of potential leaks leads to higher customer satisfaction and greater community trust.