Determinants of the intra-organisational communication process

The aim of this publication is to present the results of research into selected determinants of the communication process in organisations. The first part of the article presents the theoretical background of intra-organisational communication as a basis for empirical research. The next part of the publication presents the research methodology and describes the research sample. This is followed by a review of the results of the authors’ own research. As the main method in the research, a diagnostic survey method using a questionnaire was used. A survey questionnaire was used to obtain respondents’ opinions. The research sample consisted of employees of a metalworking company. The article ends with conclusions and recommendations. A significant role in shaping efficient communication in an organisation is played by managers and their competences. Among the important determinants of the communication process in an organisation one should mention the choice of communication style, the appropriate form of communication and its direction. The selection of appropriate methods of conducting meetings and their frequency also deserve attention in terms of efficient communication in the organisation. The implications drawn from the research will help to fill the gap in terms of recommending the appropriate use of the communication process in an organisation with specific characteristics.