DIMENSIONAMENTO DA FORÇA DE TRABALHO COM BASE NA METODOLOGIA MAP – ESTUDO DE CASO DE UMA UNIDADE DE GESTÃO DE BENEFÍCIOS TRABALHISTAS

This article highlights the importance of human resource management in an ever-evolving labor market, emphasizing the need for organizations to adapt to present and future challenges. A critical and updated approach to workforce sizing strategies is essential to ensure effectiveness and success. Workforce Sizing (WFS) is crucial in this context, involving the determination of the optimal number of workers to perform specific tasks. However, there is no single technique for conducting WFS, given its complexity. A strategic and data-driven approach is fundamental, as well as the use of the Product Assignment Map (MAP). The case study presented illustrates the practical application of Competency-based WFS technique, highlighting its importance for effective workforce management.