Percepções de enfermeiras sobre o serviço de acolhimento e classificação de risco em uma maternidade pública

Objective: to analyze nurses’ perceptions of the patient-centered care and risk assessment services in a public maternity hospital. Method: a descriptive study carried out in a maternity hospital in the Brazilian state of Bahia, where seven nurses from patient-centered care and risk assessment services were interviewed between February and March 2023. A textual corpus was prepared and processed using the Iramuteq software, which enabled the analysis of the Descending Hierarchical Classification associated with Thematic Analysis from Bardin’s perspective. Results: five classes were formed and four categories were defined: Difficulties in working with risk assessment; Main complaints/symptoms dealt with during care; Perceived importance of patient-centered care and risk assessment and management’s responsibility for the good performance of the care provided; and Nurses’ conduct centered on soft technologies and the need for (re)evaluation by the doctor. Final considerations: nurses understand the importance and responsibility of their role when providing care and point to important issues regarding the healthcare model, such as the need to value obstetric Nursing. The study can contribute to improving the health care provided by nurses in patient-centered care and risk assessment and foster public policies aimed at improving the health care of pregnant women.