A comprehensive evaluation of the service quality of Chinas medical APP based on mobile phones

In light of the rapid advancement of internet-based healthcare and the consequent transformation in medical consultation modalities, an increasing number of individuals, particularly the younger demographic, are opting to seek medical advice or assistance via mobile phones through various online medical platforms or applications. However, the wide range of medical apps with different operational models, varying levels of expertise among resident specialists, and inconsistent quality of medical guidance presents a significant challenge for users in discerning which apps provide accurate and reliable guidance. Consequently, this study aims to comprehensively evaluate the service quality of domestic medical apps from multiple channels and perspectives by utilizing case studies. Rooted in educational materials and diagnostic guidelines for relative diseases, evaluation criteria and a quantitative scoring system are established in this study. The findings are indicated in terms of the accuracy and professionalism of medical consultation services and user experience. This study also proposes that domestic mobile medical apps should enhance their diagnostic quality, expand physician resources, standardize management practices, and strengthen platform infrastructure while developing new functionalities to benefit patients.