Unveiling Patient Perspectives: A Quality Assessment of User Satisfaction in a Leading Private Hospital in Gujranwala, Pakistan

Background: Inpatient departments are crucial for long-term patient care, requiring high-quality environmental conditions to ensure patient satisfaction. This study aimed to evaluate user satisfaction with the environmental quality of the male medical ward in Jinnah Memorial Hospital, Gujranwala, Pakistan.Objective: To assess the environmental quality and patient satisfaction within the male medical ward.Methods: A cross-sectional observational study was conducted from March to May 2019. Data were collected using a structured questionnaire administered to 100 respondents, including patients, staff, and attendants. Observations and environmental assessments were performed, focusing on thermal comfort, lighting, air quality, and ward design. Data analysis was conducted using SPSS version 25.Results: Only 28% of respondents were satisfied with thermal comfort, 40% with indoor air quality, 48% with acoustic control, and 30% with visual comfort. Issues highlighted included poor lighting, inadequate ventilation, and overcrowding, with 67% citing the hospital as expensive despite quality services.Conclusion: The study identified significant deficiencies in the environmental conditions of the male medical ward, necessitating targeted design interventions to improve patient satisfaction and overall healthcare quality.