The Effect of Product Quality, Price and Sales Location of Nugin Lamping Tofu on Consumer Satisfaction

Tofu lanting nuggets are one type of snack food that is very popular with the public. Along with increasing consumer awareness of product quality, competition in the lanting tofu market is getting tougher. The focus of the study aims to determine the extent to which "the influence of product quality, price and sales location of Tahu Lamping Nugin" plays a role in influencing the level of customer satisfaction. This research was conducted using quantitative as a research method. Meanwhile, data collection was carried out involving questionnaire surveys and other literature studies. After the data was collected, it was analyzed using the regression test using SPSS software. The conclusion from the results of the research analysis shows that product quality, price and sales location of Lamping Nugin Tahu have an effect on customer satisfaction. In an effort to achieve an optimal level of customer satisfaction, companies need to focus on maintaining and improving product quality and determining prices that remain balanced with the value offered. Meanwhile, the sales location is still important to attract consumer interest, but this needs to be balanced by offering products of good quality and reasonable prices.

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Publication Details

Journal
Jurnal Impresi Indonesia
Published
2024-09-20
DOI
https://doi.org/10.58344/jii.v3i9.5559
Primary Topic
Consumer Retail Behavior Studies
Type
article
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article

The Effect of Product Quality, Price and Sales Location of Nugin Lamping Tofu on Consumer Satisfaction

Mutia Intan Savitri Herista, Mia Nur Yanti
Jurnal Impresi Indonesia
Consumer Retail Behavior Studies
article

The Effect of Product Quality, Price and Sales Location of Nugin Lamping Tofu on Consumer Satisfaction

Mutia Intan Savitri Herista, Mia Nur Yanti
article en

Abstract

Tofu lanting nuggets are one type of snack food that is very popular with the public. Along with increasing consumer awareness of product quality, competition in the lanting tofu market is getting tougher. The focus of the study aims to determine the extent to which "the influence of product quality, price and sales location of Tahu Lamping Nugin" plays a role in influencing the level of customer satisfaction. This research was conducted using quantitative as a research method. Meanwhile, data collection was carried out involving questionnaire surveys and other literature studies. After the data was collected, it was analyzed using the regression test using SPSS software. The conclusion from the results of the research analysis shows that product quality, price and sales location of Lamping Nugin Tahu have an effect on customer satisfaction. In an effort to achieve an optimal level of customer satisfaction, companies need to focus on maintaining and improving product quality and determining prices that remain balanced with the value offered. Meanwhile, the sales location is still important to attract consumer interest, but this needs to be balanced by offering products of good quality and reasonable prices.

Jurnal Impresi IndonesiaVol. 3(9)
Universitas Swadaya Gunung Jati (ID)
Openalex Percentile: Top 77%
Consumer Retail Behavior Studies
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