A Conceptual Framework of Factors Influencing Citizens’ Intention to Use E-Government Services in Togo

The uptake of e-Government services by citizenry remains a key challenge for governments trying to offer e-services. A situation much more complicated in developing countries including Togo where the digital divide is at its extreme. Previous literature on the subject provides information on factors which can influence citizens intention to adopt or use e-Government services. Some of these factors are used in this study to construct a framework based on the Togolese context. A set of questionnaires was prepared and administered to gather primary data for the study. The framework or research model variables were tested for convergent validity and discriminant validity through Exploratory and Confirmatory Factor Analysis. Measures used include Average Variance Extracted, Composite Reliability and Squared correlations. These measures provide an assessment of statistical and empirical significance for the research model. Regression analysis was performed to test the model after validation of the constructs and significant and non-significant variables were analyzed and discussed. Perceived E-Government Benefits, Social Influence, Degree of Openness to E-Government, Trust in Public Authorities, Internet Experience, and Internet Access, all have a significant impact on Citizens’ intention to use e-Government services in Togo.