Virtual Reference Services

This study examined key findings relevant to library practitioners' experiences with virtual reference services, or VRS. It did this by examining skills, training experiences, perspectives, and challenges encountered during VRS implementation. Data was gathered through interviews with a group of library practitioners employed by academic libraries in the province of Isabela, Philippines, using a qualitative research methodology. The participants' training experiences and skill sets are restricted to limited virtual reference service training events as well as fundamental technical and communication abilities. The results of the study showed that participants had a positive opinion of virtual reference services' utility since they serve as a platform for communication that bridges the digital divide caused by physical distance. To help librarians adopt virtual reference services and maximize their anticipated benefits, specialized trainings are recommended. In order to meet the necessary operational needs for the effective delivery of virtual reference services, institutional support through sufficient funding is sought.