Service Quality Perceived by Athletes: The Case of Local Government Youth Centre

Meeting the needs in social life is given to local governments by the state. Local governments are responsible for meeting the social needs of individuals. Today, youth center areas are built by local governments to meet the social needs of young people and to create social areas. These are areas opened by local governments to protect the mental and physical health of all young people, to provide socio -cultural support, to contribute to the education of young people in line with their interests and to develop their skills. Athletes mostly use these areas for their physical development. These explanations and expressions, in our research, athletes local administrations youth in the centers perceived service of the quality examination is intended. In our research, we used a 10-question personal information forum (Gender, Educational Status, Branch, Monthly Income Status, Age, Your Mother's Educational Status, Your Father's Educational Status, Your Mother's Profession, Your Father's Profession) created by the researchers. The "Perceived Service Quality Scale in Youth Centers" , whose validity and reliability study was conducted by Polat et al. (2013), consisting of 23 items and a 5-point Likert type consisting of three sub-dimensions ( Physical Environment Quality , Interaction Quality, Output Quality ) , was used. The sample of the research consists of 349 (n=145 Female, n=204 Male) volunteer athletes who are actively involved in three different sports branches (n=177 Athletics, n=116 Table Tennis, n=116 Cycling). The data of the research, which was designed as an analytical cross-sectional type, was collected face to face after receiving approval from the Siirt University Social Sciences and Humanities Research Ethics Committee. The data obtained in the research were evaluated in the SPSS 25.0 package program. As a result of the normality analysis of the scale, it was seen that the significance values were greater than 0.05 and it was decided to use non-parametric analyzes in the analysis. In our research, Kruskal Wallis H Test and Man Witney U Test were applied. In the statistical analysis, there was a statistically significant difference in the variables of gender, education level, monthly income level, your mother's education level, your father's education level and the sub-dimensions of the perceived service quality scale in youth centers and the scale general scores. It was observed that there was no statistical difference in the sub-dimensions of the scale of perceived service quality in youth centers and the overall scores of the scale with the variables of profession, your father's profession. As a results;In line with the findings obtained in our research, athletes local administrations youth in the centers perceived service of the quality mom and father education status , gender , education status , monthly income status with statistical aspect difference it shows detection has been made .