Enhancing Organizational Communication : The Role of Decision-Making Participation and Goal Clarity in Public Organizations

This study investigates the impact of decision-making participation on communication within public organizations, with a particular focus on how the clarity of organizational goals moderates this relationship. Using data from the 2022 Public Service Life Survey conducted by the Korea Institute of Public Administration, the research examines communication practices among public officials in central and local administrative agencies. The findings reveal that participation in decision-making is a key factor that positively influences communication across multiple levels within public organizations. Specifically, it enhances interdepartmental communication, vertical communication between different hierarchical levels, and horizontal communication among colleagues. Additionally, the clarity of organizational goals emerges as a significant contributor to improved communication, particularly between departments and among peers. However, its influence on vertical communication is less pronounced. Furthermore, the study highlights that the clarity of organizational goals strengthens the positive effect of decision-making participation on overall communication within the organization. This moderating effect is especially evident in enhancing both interdepartmental and vertical communication, although it has a limited impact on horizontal communication. These insights underscore the importance of fostering participation in decision-making and ensuring clear organizational goals to facilitate effective communication within public organizations.