Knowledge management process and worker’s performance: role of smart technology and training/ skill development

The objectives of this study are to examine the impact of Knowledge management process on worker performance in Hail health cluster, to inspect the mediating role of smart technologies between Knowledge management process and worker performance. Further, to explain the importance of training/skill development as moderator between use of smart technologies and worker performance in the context of Hail health cluster Saudi Arabia. This study is quantitative in nature and data is collected with the help of well-developed questionnaire randomly from 302 employees working in different hospital in Hail health cluster. Smart PLs is used, for analyzing the PLS-SEM of conceptual framework. After the Analysis, this study found positive and significant relationship of knowledge management process (knowledge sharing, knowledge acquisition and knowledge utilization) with worker performance. Further, smart technologies play important role in enhancing the worker performance directly and also play mediating role between of knowledge management process (knowledge sharing, knowledge acquisition and knowledge utilization) with worker performance. Moreover, training/skill development has positive moderating role between smart technologies and worker performance. This study not only has theoretical and empirical implications but its practical implication, this study provides the open horizon for utilization, sharing and acquisition of knowledge for increasing the performance of worker in healthcare sector. Further, this study explains the smart technology mediating role to link these variables. Moreover, it is considered that training/skill development is important for utilization smart technologies for enhancing the performance of healthcare workers. Overall, this study is very beneficial for the ministry of health, administration and policy makers for development of this heath sector by boost up the productivity of employee. This study is very important in the context of health cluster of Hail. With the best of authors’ knowledge this study is one of the initial studies related to unveil the impact of knowledge management process with its important dimension such as (knowledge sharing, knowledge acquisition and knowledge utilization) with worker performance. Further smart technologies are mediator and training/ skill development is moderator.