Understanding communication and stakeholder learning process affecting sustainability in multi-stakeholder platforms: The case of a Learning Alliance in Vietnam

A Learning Alliance (LA) is a multi-stakeholder approach widely used by research organizations to provide a platform for technology or innovation adoption. It heavily relies on communication among varied and interacting stakeholders with shared interests. Thus, it is important to understand how these interactions play a role in forming and sustaining the network. Using the case of a LA in Can Tho province, Vietnam, we analyzed the communication processes generated in the interactions through document analysis of project materials, focus group discussions, key informant interviews with the LA facilitators, and observation notes from eight LA events. Findings reveal that communication underlies network development and maintenance. It facilitated the alignment of stakeholders’ interest and reorganization of roles, particularly when stakeholders played an intermediary role in facilitating the LA. The network also explored inclusive strategies to upgrade the rice value chain. However, challenges arose due to communication breakdown related to the strategic positioning of the LA in the broader innovation system. Furthermore, with the network's reliance on the lifespan of bilateral projects led by research institutions, hindered its long-term success. While LA foster negotiated change and inclusivity, more reflections are needed on mechanisms for local uptake, deliberate planning, and enhancement of communication roles to support the learning processes of a LA so that the network can be intentional in pursuing desired change addressing emergent challenges.