Impacto de la tecnología en el turismo: Un análisis cienciométrico y revisión

The increasing integration of Information and Communication Technologies (ICT) in the tourism industry has significantly impacted internal management and communication with tourists, leading to the transformation of processes across various levels, ranging from large-scale tourism enterprises to services catering to individual travelers. The objective of this study is to comprehend these interactions through a scientometric and content analysis of pertinent research, leveraging the databases: Scopus and ScIELO. A comprehensive review of 3812 publications spanning from 2019 to 2023 has been conducted, adhering to criteria established by PRISMA. Additionally, the VOSviewer© tool has been utilized for network visualization in this investigation. The findings furnish insights for a profound understanding of the intersection between technology and tourism, thereby enabling researchers to explore novel domains, foster effective collaboration, and identify relevant sources and destinations within the technological and tourism realms. Moreover, this analysis, besides instigating new research endeavors through the examination of keywords, equips researchers with the ability to acquire knowledge concerning technological innovations, societal shifts, and the capacity to confront challenges and capitalize on emerging opportunities, all by tracking pivotal trends in technology- and tourismrelated terminology.