A model proposal to provide services to the relatives of martyrs, war and duty disabled people and their relatives with a rights-based approach

In case the armed forces personnel, who constitute the workforce of the country's defense, lose their lives or become disabled, they are given certain social rights and are allowed to benefit from various exemptions. Calling the services provided to war and duty disabled people and their families as aid is perceived as a favor given by the state to its citizens. All activities carried out in this context should be evaluated as social policies implemented to ensure social state principles and social justice, and should be perceived as the obligation of the state to its citizens as a rights-based approach as a part of social security. In the study, the services provided for beneficiaries in disadvantaged groups were included in 46 articles with subheadings, but only six articles of these rights enabled the beneficiaries to benefit from the services within the scope of social security without requiring any application to benefit from the rights. However, in order for the beneficiaries of the other 40 articles to benefit from the rights to be provided to war and duty disabled people and their families, it is possible for the applicant to benefit from the rights if he/she makes an individual application by preparing the information and documents under each heading. In the study, which was carried out using the qualitative research method and the interview method, when the data obtained with the RQDA (R package for Qualitative Data Analysis-R i386 3.5.2) program was analyzed, the root causes of not being able to benefit from the rights provided were the insufficient knowledge of the rights holders and the personnel who ensured that the rights holders were informed. has been reached. The fact that the rights provided to the right holders are based on application due to inadequate knowledge of the right holders, insufficient financial situation, low level of education, encountering humiliating situations, social exclusion of individuals and social pressures (neighborhood pressure) causes grievances to occur. In order to solve the problem, along with the process improvement and development activity to be carried out in the e-Government Gateway system, which is the largest integrated system in Turkey, a model proposal has been put forward that will transform the process of benefiting the rights provided to them from an application-based structure to a central power of attorney system structure. suggestions have been made.