Using Patient Experience Surveys to Identify Potential Diagnostic Safety Breakdowns: A Mixed Methods Study
Patient feedback in routinely collected patient experience surveys is a valuable and actionable information source on diagnostic breakdowns in the ambulatory setting. The more easily monitored structured survey data provide a screening method to identify encounters that may have included a patient-perceived diagnostic breakdown and therefore require further examination.
Authors
- Kristen Miller (ORCID: https://orcid.org/0000-0002-8991-2342)
- Mary A. Hill (ORCID: https://orcid.org/0000-0003-0352-2237)
- Kelley M. Baker (ORCID: https://orcid.org/0000-0002-2473-9606)
- William J. Gallagher
- Kelly Michelle Smith (ORCID: https://orcid.org/0000-0002-9483-5118)
- Mark Brahier
- Mara Penne
- S. Davis
Institutions
- Duke University (US)
- Georgetown University (US)
- University of Toronto (CA)
- Toronto East General Hospital (CA)
- Institute for Work & Health (CA)
- MedStar Health (US)
- Wills Eye Hospital (US)
Publication Details
- Journal
- Journal of Patient Safety
- Published
- 2024-09-16
- DOI
- https://doi.org/10.1097/pts.0000000000001283
- Citations
- 2
- Primary Topic
- Clinical Reasoning and Diagnostic Skills
- Type
- article
- Field-Weighted Citation Impact
- 1.01
Funders
- Agency for Healthcare Research and Quality