Effectiveness of Personalised Phone Calls and Short Message Service Reminders in Improving Patient Attendance at a Radiology Department

Personalised phone call reminders seem to be more effective than SMS in reducing missed appointments, especially among older patients. This study highlighted the importance of considering patient demographics and preferences in designing reminder systems to enhance healthcare appointment adherence.

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Publication Details

Journal
Cureus
Published
2024-09-17
DOI
https://doi.org/10.7759/cureus.69568
Primary Topic
Healthcare Operations and Scheduling Optimization
Type
article
Field-Weighted Citation Impact
0.00
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article

Effectiveness of Personalised Phone Calls and Short Message Service Reminders in Improving Patient Attendance at a Radiology Department

Majed Alturbag
Cureus
Healthcare Operations and Scheduling Optimization
article

Effectiveness of Personalised Phone Calls and Short Message Service Reminders in Improving Patient Attendance at a Radiology Department

Majed Alturbag
article en

Abstract

Personalised phone call reminders seem to be more effective than SMS in reducing missed appointments, especially among older patients. This study highlighted the importance of considering patient demographics and preferences in designing reminder systems to enhance healthcare appointment adherence.

CureusVol. 16(9)
Trinity College (CA), Trinity College Dublin (IE)
Openalex Percentile: Top 74%
Healthcare Operations and Scheduling Optimization
DOIOpen Access PDFOpenAlex
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Effectiveness of Personalised Phone Calls and Short Message Service Reminders in Improving Patient Attendance at a Radiology Department — Majed Alturbag · Cureus (2024) | TGRS Research Map | TGRS