The Role of Stress and Conflict Management in Sustainable Business Processes

Sustainable development is a complex process that poses many challenges for organizations. This process involves transforming production processes, technologies, and products, as well as reorganizing management and structure. As for a sustainable environment, the starting point of sustainable management is people, who are a unique resource for gaining a competitive advantage. Therefore, processes should be designed to increase employee satisfaction and performance. However, it should be considered that the transition to sustainable processes requires changes, causes uncertainty in roles and functions, requires the performance of non-routine tasks, and, most importantly, constant innovation. These factors can cause organizational stress and conflict, which can prevent organizations from making necessary changes or achieving success. The aim of the article is to highlight the importance of conflict management and stress management in the transition to sustainable management, based on recent research and scientific works. The role of organizations in the process of sustainable development is highlighted, as well as the need for employee training, job satisfaction, and innovation. It is worth noting that there is limited research and literature in this area, despite the fact that sustainable management requires more complex changes, and the timeliness of these changes is crucial, which depends on the employees and effective management.