Difficulties in Perceiving and Understanding Robot Reliability Changes in a Sequential Binary Task

Human-robot teams push the boundaries of what both humans and robots can accomplish. In order for the team to function well, the human must accurately assess the robot’s capabilities to calibrate the trust between the human and robot. In this paper, we use virtual reality (VR), a widely accepted tool in studying human-robot interaction (HRI), to study human behaviors affecting their detection and understanding of changes in a simulated robot’s reliability. We present a human-subject study to see how different reliability change factors may affect this process. Our results demonstrate that participants make judgements about robot reliability before they have accumulated sufficient evidence to make objectively high-confidence inferences about robot reliability. We show that this reliability change observation behavior diverges from behavior expectations based on the probability distribution functions used to describe observation outcomes.