A IMPORTÂNCIA DO ACOLHIMENTO COM CLASSIFICAÇÃO DE RISCO NOS PRONTOS SOCORROS: UMA REVISÃO INTEGRATIVA DA LITERATURA

Objective: the present study aimed to analyze and understand through literature the importance of nurses in Reception and Risk Classification through the Manchester Protocol in Emergency Rooms. Methodology: it is characterized as an Integrative Literature Review type study of a qualitative and descriptive nature and as a methodological resource, searches were carried out in the SciELO (Scientific Electronic Library Online) and Google Scholar (Google Scholar) databases. Results and Discussion: it was evident that the Manchester Protocol was an effective method for classifying users in health services and offering solutions in the face of the different scenarios existing in Emergency Rooms. Challenges faced by patients in understanding the functionality of the system and the obstacles faced by nurses in the applicability of Embracement with Risk Classification were also identified. Conclusion: the Manchester Protocol has proven to be an efficient method in the initial classification of urgency and emergency units, however, on the other hand, there are some flaws that must be minimized with regard to better training of professionals, more effective communication in the referral and counter-referral process and guidance for the population on the correct flow of care established by this protocol.