Learn from Customer Complaint Horror Stories
The best stories about water customers’ complaints and employees’ experiences in the field can also be the best tools for training laboratory staff.
Authors
- Matthew Sullivan (ORCID: https://orcid.org/0000-0003-4263-0273)
- Tom Clark (ORCID: https://orcid.org/0000-0002-3552-9161)
- Hunter Adams (ORCID: https://orcid.org/0000-0001-7288-208X)
- Mary Carol Wagner
- Virginia Dee Montier‐Burke
Publication Details
- Journal
- Opflow
- Published
- 2024-09-13
- DOI
- https://doi.org/10.1002/opfl.2007
- Primary Topic
- Public Relations and Crisis Communication
- Type
- article
- Field-Weighted Citation Impact
- 0.00