The Influence of Organizational Climate, Doctor Motivation, and Transformational Leadership Style on Completing Medical Records

Complete medical record filling is an indicator of the quality of hospital services. Therefore, it is important to improve the quality of services, including medical record documentation. This study aims to examine the relationship between organizational climate, physician motivation, and transformational leadership style on medical record completion. This study used a cross-sectional design with a total sampling approach, involving 49 doctors involved in filling medical records. The relationship between organizational climate, physician motivation, and transformational leadership style was evaluated to understand their influence on medical record filling. The results showed that organizational climate, physician motivation, and transformational leadership style significantly and positively influenced medical record filling at North Serpong Regional General Hospital. This study has implications for hospitals should develop standard operating procedures (SOPs) related to medical record filling, conduct socialization and training for health workers, and provide sanctions or reprimands for those who do not comply with the established standards.