CUSTOMERS PERCEPTION TOWARDS ONLINE FOOD DELIVERY SYSTEM WITH SPECIAL REFERENCE TO ALAPPUZHA DISTRICT

Growing population and dynamic intake habits- It appears that the urban population growing over the rural population which will increase the financial gain. Due to increasing financial gain, individuals are restricted to vary their intake habits.Scarcity of time- Because of the busy schedule of working ladies,they consider it better to eat prepared food from restaurants than cook it themselves. However, the traditional technique of food ordering was terribly time-consuming thus to save this time,individuals start to order food online.The purpose of this study is to discuss customer satisfaction with online food ordering and delivery applications in a specific geographic area.The research focuses on the collection and analysis of information from all users of online food delivery services.The goal is to determine the influential factors, as well as their perception and overall satisfaction with online food delivery applications.