The Influence Of Social Media Influencers, Service Quality On Customer Buying Decision Through Trustworthiness On Gojek

This Independent Research aims to analyze the influence of Social Media Influencers (X1), Service Quality (X2), and Trustworthiness (Z) on Customer Buying Decision (Y) of Gojek Customers in South Tangerang. Furthermore, instrument used in this research is questionnaire, then processed through SPSS 22.0 with several test conducted namely, data analysis, validity test, reliability test, correlation test, f-test, t-test, multiple regression analysis and hypothesis testing. Meanwhile, the amounts of participations in this study were 97 respondents using purposive sampling method with population the customer of Gojek that are living in South Tangerang. Conclusion is obtained through T Test that indicate social media influencer have significant influence on customer buying decision as partially. Service Quality have significant influence on customer buying decision as partially. Trustworthiness have significant influence on customer buying decision as partially.

Authors

Publication Details

Journal
EKOMA Jurnal Ekonomi Manajemen Akuntansi
Published
2024-08-30
DOI
https://doi.org/10.56799/ekoma.v3i6.5103
Primary Topic
Consumer Behavior and Marketing Influence
Type
article
Field-Weighted Citation Impact
0.00
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article

The Influence Of Social Media Influencers, Service Quality On Customer Buying Decision Through Trustworthiness On Gojek

Zulvia Khalid, Elsa Niarawati
EKOMA Jurnal Ekonomi Manajemen Akuntansi
Consumer Behavior and Marketing Influence
article

The Influence Of Social Media Influencers, Service Quality On Customer Buying Decision Through Trustworthiness On Gojek

Zulvia Khalid, Elsa Niarawati
article en

Abstract

This Independent Research aims to analyze the influence of Social Media Influencers (X1), Service Quality (X2), and Trustworthiness (Z) on Customer Buying Decision (Y) of Gojek Customers in South Tangerang. Furthermore, instrument used in this research is questionnaire, then processed through SPSS 22.0 with several test conducted namely, data analysis, validity test, reliability test, correlation test, f-test, t-test, multiple regression analysis and hypothesis testing. Meanwhile, the amounts of participations in this study were 97 respondents using purposive sampling method with population the customer of Gojek that are living in South Tangerang. Conclusion is obtained through T Test that indicate social media influencer have significant influence on customer buying decision as partially. Service Quality have significant influence on customer buying decision as partially. Trustworthiness have significant influence on customer buying decision as partially.

EKOMA Jurnal Ekonomi Manajemen AkuntansiVol. 3(6)
Openalex Percentile: Top 78%
Consumer Behavior and Marketing Influence
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