ANALYSIS OF SERVICE QUALITY INDICATORS SUPPLY OF ELECTRIC ENERGY

The object of the study is the processes in distribution electric networks and their influence on technical and economic characteristics aimed at achieving the main indicators of reliability, which is characterized by the continuity of electricity supply, namely, indicators of the quality of services: the index of the average duration of long interruptions and the index of the average frequency of long interruptions ( SAIDI, SAIFI), as well as compliance with the guaranteed quality standards of electric energy supply services, which are established by the Resolution of the NCRECP. The problem to be solved is a set of factors aimed at reducing the index of the average duration of long interruptions and the index of the average frequency of long interruptions (SAIDI, SAIFI), taking into account and applying effective measures of stimulating tariff formation (Rab - tariff) aimed at providing quality services to consumers of electric energy in accordance with the guaranteed standards established by the Resolution of the NCRECP. The analysis of the main indicators of the quality of SAIDI and SAIFI services for the period from 01.01.2022 to 03.31.2022 was carried out on the example of the operator of the distribution system JSC "Kharkivoblenergo". The impact of natural and unnatural factors on the formation of these indicators is analyzed, taking into account force majeure circumstances and military aggression on the territory of the Kharkiv region. The changes in the quality indicators of SAIDI and SAIFI services and their compliance with the normative values established by the NCRECP were analyzed. The conducted analysis of SAIDI and SAIFI service quality indicators allows us to state that achieving the target values of electricity supply continuity indicators is a fundamental factor for improving the quality of electricity supply services to consumers. The provision of the necessary guaranteed quality standards for the supply of electric energy to consumers is substantiated taking into account the stimulating tariff formation (Rab - tariff). It is shown that the introduction and development of stimulating tariff formation lays a reliable foundation for a strong and competitive Ukraine on the territory of the European Union and introduces dynamic development for a strong and independent Ukrainian economy. Ref. 19, figure, table.