Providing Guidance to Software Practitioners: A Framework for Creating Key Performance Indicators
We propose a framework in the form of a model, an associated template, and a checklist to provide guidance to practitioners for creating sound key performance indicators, examining their creation through four case studies in the context of software systems in two organizations.
Authors
- Markus Funke (ORCID: https://orcid.org/0000-0003-2302-2555)
- Iffat Fatima (ORCID: https://orcid.org/0000-0002-2430-0441)
- Patricia Lago (ORCID: https://orcid.org/0000-0002-2234-0845)
Institutions
- Vrije Universiteit Amsterdam (NL)
Publication Details
- Journal
- IEEE Software
- Published
- 2024-09-10
- DOI
- https://doi.org/10.1109/ms.2024.3456446
- Citations
- 6
- Primary Topic
- Business Process Modeling and Analysis
- Type
- article
- Field-Weighted Citation Impact
- 3.17