Investigating the factors affecting the intention to adopt smart electricity meters in Indian households

Smart electric meters play a pivotal role in making energy systems decarbonized and automating the energy system. Smart electric meters denote huge business opportunities for both public and private companies. Utility players can manage the electricity demand more efficiently whereas customers can monitor and control the electricity bill through the adoption of smart electric meters. The study examines the factors affecting the adoption intention of smart electric meters in Indian households. This study draws a roadmap that how utility providers and customers can improve the smart electric meters adoption. The study has five independent variables (performance expectancy, effort expectancy, social influence, environmentalism, and hedonic motivation) and one dependent variable (adoption intention). The sample size for the study is four hundred and sixty-two respondents from Delhi and the National Capital Region (NCR). The data was analysed using structural equation modelling (SEM). The results of this study have confirmed that performance expectancy, environmentalism, and social influence have a significant impact on the intention of adopting smart electric meters. Therefore, utility providers can improve their strategies to attract more customers to adopt smart electric meters by focusing more on the performance of smart electric meters and by making them environmentally friendly. This research offers meaningful insights to both customers and utility providers to make energy systems decarbonized and control energy consumption.