Examining Behavioral Intention to Use Mobile Government Services in Bangladesh: An Empirical View

Purpose: This study aims to identify factors influencing users’ behavioural intentions towards mobile government services. Methodology: We develop a research model with information quality, interaction quality, perceived value, power distance, and perceived compatibility. The structural equation modeling method was used to analyze the data collected through an online survey of 301 participants who are mobile government service users in Bangladesh. Findings: The results of this study show that information quality, interaction quality, perceived value, and perceived compatibility have significant and positive influences on behavioural intention to use mobile government services. Practical Implications: This research identified users' specific requirements and expectations about government services, and the necessary actions that the government should take in the event of dissatisfaction among the public. Moreover, the results indicate that giving users succinct and uncomplicated information suitable for standard mobile phones will motivate them to use mobile government services. Originality/Value: This study significantly contributes to information systems literature, particularly in the domain of mobile government services. Researchers developed an integrated model with the relevant dimensions of mobile government services, explaining the variation in the behavioural intention of mobile government services. Limitations: This research has some limitations. Initially, this investigation was confined only to the geographical boundaries of Bangladesh. Furthermore, the study model considers a limited number of factors that impact individuals' behaviour about their intention to use mobile government services. Most of the respondents are under the 20-30 age range; hence, the conclusions may not be relevant for older individuals.