A web-based decision support system to support occupational therapy services in promoting active ageing

Background: Dealing with the consequences of Thailand’s ageing population is a significant challenge. The growing usage of Information and Communication Technology (ICT) has the potential to support healthy and active ageing. Objective: This study aimed to develop a web-based Decision Support System (DSS) and evaluate its usability. Materials and methods: Research and Development (R&D) was a study design. It was divided into two phases: the development of the web-based DSS and its usability. Results: The web-based DSS was designed under the requirements of the users and comprised seven components: 1) the login page; 2) the main page; 3) the register page; 4) active ageing measurement; 5) decision-making for older people; 6) the Occupational Therapy (OT) recommendations system; and 7) exporting information. A System Usability Score (SUS) of 80.41 in the usability test showed that the web-based DSS was very user-friendly and had excellent efficacy, efficiency, and satisfaction. Conclusion: The web-based DSS effectively enhanced ageing for older people.