Are We, As Service Designers, Truly Empathetic?

Service experiences feature a high degree of empathy. As service designers, we know the term’s meaning and recognise its value, but it can be difficult to specify whether it is truly present or simply an aspiration. Many tools are available for facilitating services, but how much do they really allow us to empathise with others?

Authors

Publication Details

Journal
Touchpoint
Published
2024-09-09
DOI
https://doi.org/10.30819/touchpoint.15-2.18
Primary Topic
Service-Learning and Community Engagement
Type
article
Field-Weighted Citation Impact
0.00
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article

Are We, As Service Designers, Truly Empathetic?

Mariluz Soto Hormazábal
Touchpoint
Service-Learning and Community Engagement
article

Are We, As Service Designers, Truly Empathetic?

Mariluz Soto Hormazábal
article en

Abstract

Service experiences feature a high degree of empathy. As service designers, we know the term’s meaning and recognise its value, but it can be difficult to specify whether it is truly present or simply an aspiration. Many tools are available for facilitating services, but how much do they really allow us to empathise with others?

TouchpointVol. 15(2)
Openalex Percentile: Top 79%
Service-Learning and Community Engagement
DOISourceOpenAlex
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Are We, As Service Designers, Truly Empathetic? — Mariluz Soto Hormazábal · Touchpoint (2024) | TGRS Research Map | TGRS