Building a Versatile and Efficient Service Design Team

At its core, service design is about addressing ambiguity to drivetransformational changes. As service designers, working with ambiguity is one of the first things we learn to dealwith, and it’s what we excel at. It might even be what drew us to the service design field in the first place.

Authors

Publication Details

Journal
Touchpoint
Published
2024-09-09
DOI
https://doi.org/10.30819/touchpoint.15-2.13
Primary Topic
Service-Oriented Architecture and Web Services
Type
article
Field-Weighted Citation Impact
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article

Building a Versatile and Efficient Service Design Team

Laura Zalles, Greg Lakloufi
Touchpoint
Service-Oriented Architecture and Web Services
article

Building a Versatile and Efficient Service Design Team

Laura Zalles, Greg Lakloufi
article en

Abstract

At its core, service design is about addressing ambiguity to drivetransformational changes. As service designers, working with ambiguity is one of the first things we learn to dealwith, and it’s what we excel at. It might even be what drew us to the service design field in the first place.

TouchpointVol. 15(2)
Openalex Percentile: Top 77%
Service-Oriented Architecture and Web Services
DOISourceOpenAlex
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Building a Versatile and Efficient Service Design Team — Laura Zalles, Greg Lakloufi · Touchpoint (2024) | TGRS Research Map | TGRS