Learning Outcomes and Training Satisfaction: A Case Study of Blended Customization in Professional Training

Abstract In the case of training programs for workplace settings, design customization can help trainers to better address trainees’ needs and, at the same time, it can help them build a sense of competence and autonomy. This is particularly difficult when trainees are skeptical because of former failing training experiences. The case study presented here, is about a training program featuring customization design from the pre-training phase throughout the training process, aimed precisely at trainees with previous negative experiences. Eighteen participants (M: 10; F: 8; age average: 55,7) were involved in training senior professionals in the information communication technology (ICT) field, all of them with a history of failed training attempts and a long period of workplace inactivity. In preparation for the training, the trainers gathered information about trainees’ attitude towards training, training preferences, and baseline skills, which determined the training design. During training, feedback and intermediate learning results were considered for fine tuning. Results attested the change of attitude towards training, perceived enhancement of self-awareness, feelings of being part of a community, and successful learning outcomes.