Development of Information Systems in The Insurance Sector According to a Non-Linear Approach: Perspectives of Generation Z Representatives

A few decades ago, insurance policies were manually processed, with prices calculated using calculators, and customer service conducted at home. Currently, insurers utilize modern IT systems, and the insurance industry is thriving. The latest technological advancements, such as telematics (for assessing driving risk), artificial intelligence (for automatic insurance claim evaluation), and machine learning (for creating insurance products safeguarding businesses from weather anomalies), are employed. Generation Z individuals are entering the job market, including the insurance sector. Their needs regarding various system uses, extensive tech experience, self-awareness, and responsible data protection, must be considered. This article offers a brief overview and potential future directions for IT systems in insurance, tailored to Generation Z's needs