Comprehensibility of Content Posted on the Websites of Polish Local Government Institutions

The aim of the research was to determine the comprehensibility of the content of these local authority websites and the level of public perception of them. Methods of sampling, analysis and comparison were used. It was found that citizens with a low level of education or who have reading difficulties have a limited ability to understand and perceive the material on government websites. This deprives them of the opportunity to use electronic government services. The study revealed some of the factors influencing citizens' perception of government online content and showed that the readability of information on websites plays an important role. As a result, it was found that widening the circle of Poles as users of electronic services is possible by editing content with special software. This is necessary in order to simplify them and thus increase the level of perception of online materials by different categories of citizens.