Contemporary Passenger – Use of Modern Information Technologies in Public Transport (Polish Example)

The aim of the article is to learn about travelers' behavior in the use of modern technologies in transport in the context of changes taking place in the environment. The research adopted a hypothesis: the "digital" development of passenger behavior coincided with the unexpectedly rapid development of modern technologies and their "forced" use during the COVID-19 pandemic. The article presents the results of four original studies conducted in 2020-2023 using the CAWI method on representative nationwide samples: N = 674 (2020), 890 (2021), 364 (2022), 929 (2024). Respondents were asked whether they use modern technologies to obtain information, purchase tickets and check the route or timetable in passenger transport. In 2020, 53% answered affirmatively and 47% declared not to use modern technologies. In 2023, the group of users increased to 78% and the group of non-users decreased to 22%.