The Digital Twin Immersive Design Process and Its Potential Disruption to Healthcare Design through a User-Centered Approach

This applied research proposes a solution to the static government design process for Thai healthcare architecture to better serve the needs of its elderly society. In its place, a novel real-time design process, termed the Digital Twin Immersive Design Process (DT-IDP), repurposes aspects of digital twin and virtual reality technologies into a ‘unitary’ immersive design system. This system accesses ‘experiential’ user-centered data, helping enhance the design of Thai healthcare space beyond a standardized government response. This text builds a rationale for departing from the current design process by describing the formation and advantages of the DT-IDP process. To test its credibility, the DT-IDP process is used to build and compare two digital versions of an existing healthcare space. In these spaces, participants are immersed (elderly patients n = 30; nursing staff n = 5; government healthcare architects n = 5) to assess visitor experiences based on daylighting, artificial lighting, and views of nature. Following immersion, government healthcare architects are interviewed in-depth to evaluate the process’s efficacy and their willingness to adopt it. Results confirm the potential for this process to capture ‘user-centered’ insights, otherwise unobtainable without immersion. Consequently, healthcare architects express a unanimous preference for DT-IDP, acknowledging its unique capacity to bridge a market gap through an experiential component that could better assist them in creating a superior final product. Ultimately, they assert that demand for these features could have a disruptive impact to the current healthcare design process, helping to re-envisage the design of future Thai healthcare space.